Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. If this was my store, they would all be sacked. All in all, satisfied with my purchase and dealings with this shop. In November 2022 I placed an order with FootAsylum and it never came. Ordered Nike trainers. Perfect from start to finish. I was taught to value customers, no matter what job I was in. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. !spoke to Edge lane store about colours in crocs. My son lost out on his Christmas presents as a result. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. This time, however, when I ordered, their courier choice was Yodel. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Find out how we combat fake reviews. - KM, posted 1 year ago Verification can help ensure real people write reviews about real companies. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. This arrived within only two working days and all items were delivered intact and all there. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. - Anonymous, posted 4 months ago This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. No greeting, no please, no thank you. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood It's great to hear you are happy with the coat and that the delivery was so quick. Customer Service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Extremely moody.I've never seen such self absorbed people. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. We also ensure all reviews are published without moderation. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Email never arrived so ended up going to a store on crutches to get a refund. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Tried to send Crocs back as they didnt fit my daughter. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Never again. Footasylum. That is great news about the fast delivery.We hope to see you again very soon. Please provide a valid proof of purchase. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Footasylum. Shocking service avoid disappointment. Which are the instant chat and the WhatsApp!! Extremely moody.I've never seen such self absorbed people. All in all, satisfied with my purchase and dealings with this shop. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! 124.99. Replies to negative reviews in < 24 hours. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Got them cheaper than any other website. Totally shocking service in regards to a faulty item that they . If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Your browser does not support embedded videos. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Package allegedly dispatched on 11th December and now reported as list in transit! That is great news about the fast delivery.We hope to see you again very soon. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. - Fred, posted 2 months ago I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Verification can help ensure real people write reviews about real companies. Which are the instant chat and the WhatsApp!! Avoid this store at all costs. Avoid this store at all costs. Here are 8 tips for writing great reviews. 10/10 will not be using footasylum again. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Will definitely be ordering from them again. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We need your email address to verify that your review is genuine. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Rolling eyes, rude attitude. Anyone can write a Trustpilot review. In just a few steps, we'll have it sorted. Price was unbelievable for what I got! Thanks. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Would not recommend. Will not use again. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. 3. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Ordered standard delivery, was dispatched the next day & arrived the day after. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Next time it will be JD SPORTS for my next purchase. Up to 50% . All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. I have sent them back the undamaged trainers in a damaged box as I received them. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Companies can ask for reviews via automatic invitations. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". 10/10 will not be using footasylum again. 2. In just a few steps, we'll have it sorted. It's your job. 299.99. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. We are so glad to hear you are happy with the service. All in all, satisfied with my purchase and dealings with this shop. Giving one star so I can leave this review. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Delivery to Australia was super cheap and very very fast! Take care!Thanks,Rebekah. very helpful as Liverpool didnt answer the phone. OG Stack Longline Puffer Jacket. We hope to see you shopping with us very soon. Next time it will be JD SPORTS for my next purchase. Email and text communication was prompt and efficient. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Shocking service avoid disappointment. These featured collections are typically the most popular and best-selling products on the Footasylum website. You will receive a verification email shortly. Why have i been rejected for my return as the item was faulty? I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. A simple full refund is all I wanted from the first time I was messed around!! We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. 1996 Retro Nuptse Jacket. Been trying via live chat, what's app and calling HQ. High performance sneakers, trending streetwear and exclusive product weve got you. We hope to see you again very soon. Ordered coats for 2 of my sons in the sale. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Never again. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Accurate And Undamaged Orders. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Useless. Reordered again Sunday afternoon, Monday morning was here. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. My son lost out on his Christmas presents as a result. Check out what 59,340 people have written so far, and share your own experience. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Companies can ask for reviews via automatic invitations. Stay ahead of the game with the latest trainers and clothing from Footasylum. You have disabled javascript in your browser, please enable. When you purchase through links on our site, we may earn an affiliate commission. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Find out how we combat fake reviews. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. 27 Feb. At least 30% off in the . I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Ordered standard delivery, was dispatched the next day & arrived the day after. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Anyone can write a Trustpilot review. A pop-up box will appear revealing the code. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. They also offer a WhatsApp device but it doesnt work. Further Details. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. All students enjoy 10% off at Footasylum. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Unable to get in touch with anyone from customer service to resolve issue. One star as there is no 0 stars. 1. Yes. | Read 2,661-2,680 Reviews out of 55,033 From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Just noticed that the box they have sent them in isn't for the correct trainers. I will always order with footasylum I am very happy with the service and products. Get FREE UK delivery on all orders over 60 and FREE UK returns. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! How are you today? It's great to hear you are happy with the coat and that the delivery was so quick. I can't even point the blame at one member of staff because they were all terrible. Manners cost nothing. Delivery to Australia was super cheap and very very fast! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!!