Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. Glass containers (other than baby food containers). The revised policy a year later [] PIGEON FORGE, Tenn. (WATE) Dollywood has revised its COVID-19 safety protocols that now allows guest who are fully vaccinated and children 12 and under to . Visit the link below to learn more about our award-winning festivals and events. View job description, responsibilities and qualifications. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. There are three different levels of TimeSaver H2O. Trams provide transportation to the Front Gate. 2700 Dollywood Parks Blvd. Our operating days and hours vary; please check our Calendar. A majority of the Park is level to gently-rolling and is thus wheelchair accessible. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. (There are also "mask-free break zones" but social distancing is still enforced.) Tickets allow Ticket holders admission to Properties only during operating hours of the applicable Property. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. Tickets are non-refundable, non-transferable, and will not be exchanged. Yes. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by each ride's manufacturer to ensure guest safety. We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Rules. Otherwise, your groups refund will be adjusted accordingly. Go to the Season Passes page on dollywood.com. The music is fantastic, the weather is perfect, and the halloween decorations and pumpkins are the best! Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Season Passesare your best value if visiting more than one time during the season. Dollywood is granting those on a case by case . Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment. There are certain items that must be returned . Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. The parks employees will still be required to wear masks at all times on the property. May 6, 2021. Dollywood announced on Friday afternoon that they would not be opening for the season over coroanvirus concerns. Social distancing guidelines will limit the capacity of the parks . If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. These markings were almost universally ignored and again no reminders were issued. Tickets must be upgraded on the day of your group's visit only. dogs). Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. The theme park in Pigeon Forge notified the Tennessee Department of Labor and Workforce Development of the layoffs in . By David Angotti - June 15th, 2020. Dollywood's Splash CountryIf you lost an item at Dollywoods Splash Country, please visit thisLost and Found Pageto file a lost item claim. A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywoods Splash Country. Illegal drugs of any kind (including prescription drugs not properly prescribed by a health professional). Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. The wristbands correspond to the color-coded information displayed on signs at each ride. On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT. Tickets will be confiscated if altered in any way. Unfortunately, due to COVID-19, Dollywood was slow to open this year. For less than the price of another day's admission, your group members can enjoy our park all season long! With the new "reservation" system in place, I am a bit worried about locking in a reservation early enough to actually get in without knowing what . Herschend reserves the right to deny admission, prevent entry, require an individual already admitted to leave, or ban individuals from the Properties or from participation in Herschend Activities, without refund, liability or compensation, for failure to comply with any of these Terms, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion. Your child will be measured by a Dollywood Host and given a color-coded wristband. Online Technical Support. For your convenience, Package Pickup is staffed until Park closing. How they handled so many visitors Everyone so friendly.Loving want they do.We enjoy the many shows.They have chosen the right preformers. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. more. Please keep your parking lot receipt to re-enter the toll booths. Dollywood has always been proud to assist our military families. Australian producers and promoters have made significant changes to their box office policies since 2020 . If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. The University has been open throughout the pandemic, even while much of the work has been done remotely. Shirts, Shorts, Pants, Dresses or Skirts must be worn at all times. Loitering, panhandling, shoplifting, fighting, vandalism, and line cutting are prohibited at the Properties. Social distancing. For Dollywood rides, you can also find height requirements on the mobile app. Review tags are currently only available for English language reviews. Please note that changes may occur at any time, based on available public health information. Passholders who have received a refund, will need to purchase a new pass. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property. Any person refusing to comply with security and safety searches will be refused entry to the Property. A decrease in numbers may reduce the number of comp admissions/meal vouchers to which your group is entitled. Enter the park through designated entrances during operating hours only. The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. Andrea Romano. If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. There is no need to call with changes to park admission only reservations until your count is final. The big home rental sites have different policies. There are no refunds for partially used tickets. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing. A portion of our ECV fleet is available for online reservations each day, and payment is required in advance. With the new "reservation" system in place, I am a bit worried about locking. If you are already logged in, the word Account will appear in the upper right. We do not accept partial payments or deposits. Walk, dont run. PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. And this Intercontinental - where Decman booked - two days prior. 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(Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. Park Hours Sign In | Register Search. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. Personal or commercial drones (unless approved by Herschend in advance in writing) or other unmanned vehicles or equipment whether piloted on or off of the Property. For your convenience you may have your hand stamped at the exit. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . Dollywood is committed to providing a safe and enjoyable environment for our guests. To link a pass: Select the "+Add Pass" option. Please see ourGroupssection for more information. Track Your Return. Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Rocky Top Mountain Coaster Admission Ticket Paula Deen's Lumberjack Feud Show Admission Dolly Parton's Stampede Dinner Attraction, Dollywood's Splash Country Water Adventure Park. If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that: Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. Have a safe and enjoyable experience while visiting Dollywood and remember the following: DO NOT enter into any restricted areas including ride perimeters and designated employee areas.