2023 Trustpilot A/S. Here are 8 tips for writing great reviews. and the service is great and shipping is fast! Much better of you used dhl not ups. Jacquemus Do you need help? So thank you Jacquemus!!! And then I received my scarf .. wonderful. I ordered the Grand Bambino bag. Im a big time jacquemus fan and have been for years. All rights reserved. Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. But except that, everything was very good. Verification can help ensure real people write reviews about real companies. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . I ordered the wrong size and had to return the item. Two weeks went by and I never even received a tracking email. I ordered the Grand Bambino bag. There wasnt add a box for the purse. I am still waiting for the product and I have not received any email when they will send to me . I love your collections every year. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. All previous emails sent to you from my private email prior to involving PayPal were ignored. All rights reserved. You can also place your order with our team on the phone. was ok but the delivery with UPS was HORRIBLE. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I do not recommend ordering anything from their site, idk what happened but it is a mess. Overnight shipping is available for $20. Verification can help ensure real people write reviews about real companies. Sizing is great, the quality is superb and I will certainly reorder from the website. Verification can help ensure real people write reviews about real companies. 2023 Trustpilot A/S. Call now to get direct help from coinbase customer support executives. Revoke a Website or App's Access to your Login with Amazon Information. What should i do. Beautiful experience! 2023 Trustpilot, Inc. All rights reserved. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Find out how we combat fake reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I was very disappointed with my purchase. It was left on my porch in the pouring rain for two days. Will definitely order again! With my coupon I ordered jeans and they were send in two days, received three days later. Verification can help ensure real people write reviews about real companies. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. Here are 8 tips for writing great reviews. What we offer: + Competitive hourly rate of $16/hour. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. The quality of Le Grand Bambino bag is amazing. In addition, the fact of sending us a little booklet I find it super cool. Two weeks went by and I never even received a tracking email. Will definitely order again! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Because of this I wouldnt order again.. It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. I love jacquemus and its style and the quality is on top! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Wonderful experience, I love my product!!!! I love Jacquemus company with its amazing product. This is unacceptable. Please enter the details of your request. Its disappointing what a mess this company has become, not a good look. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. The return process was perfect and easy! Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. The packaging, payment, etc. To find out more, please visit our Privacy Policy. Coinbase customer service number. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. Sign out of Your Account on the Amazon Website. At the age of 19, in 2009, he started his own brand after his mother's death and named it . Users can call our helpline number to resolve their crypto related ptoblems quickly. 2023 Trustpilot, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. Register to save your wishlist and stay updated on must-have pieces. I love your collections every year. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. The order arrived on time and every item came very well packed. 6 more replies. Free shipping on full-price orders over $100 USD and other orders over $300 USD. I ordered the wrong size and had to return the item. We also ensure all reviews are published without moderation. I am very happy with my purchase! FWRD Customer Service. Much better of you used dhl not ups. Shop with us and discover why Mytheresa is your final destination for online shopping for women. From the package to the product. You dont have to buy many Designer things to know that luxury products are sent in box. Anyone can write a Trustpilot review. Outstanding Customer Service! I ordered the Grand Bambino bag. I am always extremely pleased with all the items I have ordered. Thank you for the fast delivery. Buy Jacquemus bags and get Free Shipping & Returns in USA. Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. Companies can ask for reviews via automatic invitations. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out how we combat fake reviews. 1,501 people have already reviewed JACQUEMUS. I started emailing customer service, messaged the customer service Instagram, nothing. It was left on my porch in the pouring rain for two days. These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. The order arrived on time and every item came very well packed. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. In addition, the fact of sending us a little booklet I find it super cool. We also ensure all reviews are published without moderation. They also gave me. Very clear navigation and easy check out experience. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Received the order but the box looks like its thrown somewhere. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Thank you! I could find the contact number only from the cached page found in Google. I love my bag! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. . Companies can ask for reviews via automatic invitations. Ordered a bag and returned it. Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. Shop the best in modern womenswear with the most recent collection from Jacquemus. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. This is unacceptable. Contact them on WhatsApp, they always answer. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I loved the bag, it's great, and super fast delivery, thank you. It goes against our guidelines to offer incentives for reviews. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Love the quality & style of the hat & quick delivery! About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. I love my bag! They have no phone to US because they are French based and . Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Even though the shipping was super fast, the cap i received unfortunately is not properly black. I received my parcel late and it then ruined a gift to someone. Read about their experiences and share your own! You are very welcome to get in touch for size and styling advice or with any further questions on your order. The quality of Le Grand Bambino bag is amazing. Pretty things in your Shop Jacquemus is great!!! I ordered the wrong size and had to return the item. This is unacceptable. The material is great, the fit is great, so pretty. Quality is great! Full-time - Part-time - Temporary -Contract. I think they assume people wont call and they will just keep your money. Outstanding Customer Service! Jacquemus. Coinbase customer service number. Pretty things in your Shop Jacquemus is great!!! I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! I love your website design, I love your brand. Got this a gift for my wife, she fell in love with it! Very helpful customer service. Here are 8 tips for writing great reviews. This is unacceptable. It goes against our guidelines to offer incentives for reviews. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. I love my experience so far and definitely will buy more. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! I love JACQUEMUS! I'm just a little bit disappointed with the site of the company. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . I truly think this is human error and it will get better. For more information, please see our Beautiful design.Thank you so much for adding beauty in our lives and this world. Privacy Policy. And of course, the items were beautiful when they arrived. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. Everything was amazing. Two days later I received my tracking and got my packages. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Coinbase customer support number is online now. $25 - $35 per hour | Online/Remote Position | Flexible. Love the quality & style of the hat & quick delivery! Fabulous Quality and Design! I ended up ordering through the site via paypal. I would have expected more for that money. The return process was perfect and easy! Here are 8 tips for writing great reviews. The packaging, payment, etc. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Because of this I wouldnt order again.. This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! Reddit and its partners use cookies and similar technologies to provide you with a better experience. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. and the service is great and shipping is fast! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. The quality of Le Grand Bambino bag is amazing. Because of this I wouldnt order again.. Overall it was great! It was it left to sit in the pouring rain. The item was shipped very quickly to the Netherlands . Fabulous Quality and Design! 1. The return process was perfect and easy! The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. Ps, thanks for cute stickers which I get with my shipment. It was it left to sit in the pouring rain. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I already wrote email to customer care center but hadnt receive reply yet. From the package to the product. Available 24/7. I cannot track my order and furthermore they delay it more than it should alwayss. - Reliable internet access for 4-hour periods of time. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. I love your collections every year. Therefore it looks old or used. Also the condition of the leather was really bad. Pretty things in your Shop Jacquemus is great!!! Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. Tag of the item was already taken off and placed inside of the side pocket. Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. All previous emails sent to you from my private email prior to involving PayPal were ignored. Much better of you used dhl not ups. The bag is okay but a bit dusty and dirty. The packaging, payment, etc. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. When it was delivered I wasnt home. The pants were the perfect color, fit well and well made! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. I love that it was delivered to me super fast! We also ensure all reviews are published without moderation. We also ensure all reviews are published without moderation. The website is very userfriendly, I found everything great. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. Love you. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. I am still waiting for the product and I have not received any email when they will send to me . Our native-speaking Customer Care team is available 24/7 to support you. Thank you for the fast delivery. | Read 41-60 Reviews out of 545 I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. But obviously they have some customer service issues at the moment. + Additional pay incentives as well as monthly . Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. I am very happy with my purchase! The refund was almost instant, but I originally placed via paypal. Privacy Policy And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Received the order but the box looks like its thrown somewhere. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! I ended up ordering from FarFetch and the bag will arrive Tuesday. Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . ;). It will consist of art and design, itt will have Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. When it was delivered I wasnt home. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. My order arrived in no time and im super happy! I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. You must have JavaScript enabled in your browser to utilize the functionality of this website. We use dedicated people and clever technology to safeguard our platform. From the package to the product. Find out how we combat fake reviews. I cant even use it. The website is very userfriendly, I found everything great. I am still waiting for the product and I have not received any email when they will send to me . Also, Simon is on holiday. Anyone can write a Trustpilot review. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) Quality is great! Thank you for the fast delivery. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Verification can help ensure real people write reviews about real companies. The pants were the perfect color, fit well and well made! Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. I loved the bag, it's great, and super fast delivery, thank you. Date of experience: 19 January 2023 MO Our native-speaking Customer Care team is available 24/7 to support you. Avoid. 2023 Trustpilot, Inc. All rights reserved. Do you need help? 1,977 people have already reviewed JACQUEMUS. Got this a gift for my wife, she fell in love with it! Free shipping on full-price orders over $100 USD and other orders over $300 USD. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. Outstanding Customer Service! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Outstanding Customer Service! Shift schedule availability from 8am -6pm in your local time zone. For more information, please refer to our customer care page. The Purse is quite nice but it was shipped in a cotton bag in a Carton. The bag is okay but a bit dusty and dirty. Call now to get direct help from coinbase customer support executives. Incredible quality, lots of compliments. Please email us at customercare@mytheresa.com After 60 days, we will attempt to assist with repairs and/or obtaining . Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-.