Paid a tailor 4.50 repaired it and sent back with DPD signed for. Is it possible they received it from another seller? I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. . Check out this video to understand how dimensional weight is measured when shipping. Never saw it in my life. This is what it takes to get ebay to appeal a return in your favor. I think the label on top is Canada Post's label they put on once it enters their country. I suspect someone may have been tampering with mail and package in the delivery system. Thx for the link to reporting a buyer theres a couple people I need to report. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. 06:46 AM. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. It certainly looks a much darker top in the listing. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Well tonight I received the above email. Disputing the chargeback can take a lot of time and hassle on your behalf. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Help for buyers and sellers. The online auction site launched in 1995, and scammers have used it ever since. Go to usps site and fill out the mail fraud form. I have had my hosting company check everything their end and they say all is correct and working ok. If you find an item on eBay that you think is fraudulent, report the listing directly. Its just getting worse, sadly. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. From the "Reason for replacement" drop-down menu, select "wrong item was . To get a refund from USPS, your eBay buyer can: Submit an e-form. Visit the nearest USPS location and fill out a request form. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Can Usps Tracking Be WrongPost Office have such a horrible . I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. 2) Buyer most likely will open SNAD return request. If you've changed your mind about the item, check with the seller to see if they'll accept your return. I think most first-time eBay buyers create their account the same day they place their first order. WARRANTY AND INFORMATION. Here are some of the most common ways eBay sellers are scammed. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Example: The listing said "new," but the item was clearly used. Did you try talking with the buyer? There are two occasions in the tracking updates that says it was rerouted due to processing error. I sent a seller an offer on an item and she accepted. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. That photo looks like your shipping label stuck on top of another shipping label. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) 4) Request return shipping label credit as buyer made false claim. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. If the package was mixed up, it would have happened there. The one I received is as per the photo. to fight them over this and go to the Phillippines is beyond annoying. I recently had the same experience. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. What should I do? The buyer could be lying. Unfortunately for you, the item is a replica of the one you sent. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! But I would think it is more likely a customs thing. I've only had to use these pics a few times but they save a lot of hassle. Save the case number that the USPS gives you. Is it not possible to take pics of item A and still send B? That is not the package i sent your cosmetics in. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the package was mixed up by GSP, then they should handle it. In most cases, the refund takes 3 to 5 business days to process. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. They can claim the item was not received, claim a refund and make off with the expensive item. I sold 4 of the same items. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. All sales are final after the buyer rates the seller or 3 days after delivery. How do you prove you sent A? It expressly says this in the PayPal Seller Protection terms. Lol either way I wasnt surprised. How were you able to call eBay? I responded to the return but Im really freaking out. But they said flat out "we don't mix up packages" and reiterated. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. So, I cancel the order and sent in a statement. I sold 4 of the same items. on You purchased a specific quantity of an item, but received the wrong amount. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Ebay says I have to "take action" by Sept. 11th. 01:30 PM. Good for you. did said person say they woud send you the motorcycle and the title and then you would have to pay? If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! If not, fuck them and continue onto arbitration per their terms and conditions. I told Ron that this was, "pardon my French, absolute bullshit." Thank you sooo much for putting your story on here. For example, they may ask for cash, bank transfer, check, money order or even gift cards. As you say, I would explain to the buyer that different computers and devices show colours differently. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Its unfair they side with the buyers all the time. Yup pretty much. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. You are welcome to file claims and police reports. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. However, for large packages and certain types of express service, UPS is the cheaper . I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. To cancel your order: Go to My Purchases. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. i think someone is trying to scam me like this to. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. eBay will not assist with a transaction that occurred beyond its purview. Always think like a big retailer. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. They needed his phone number but I did not have it. They readily cooperate with law enforcement. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. The Fragile stickers could have been added at the GSP. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. Plus get a receipt from USPS. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Never sold on Ebay before. Is there any point in doing that? Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. I've taken back an item I never sold lol. what is beyond infinity most expensive car ticket. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. I really feel like I am not getting any protection from scammer buyers on eBay. on But the fact that she specifically took a photo of the top tells me it was meant for me. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . 05:05 PM. 03:21 PM. But I would like to reach more buyers. Finish enrollment at any CLEAR airport location next time you fly. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. package or mail missing? 1. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. You can report an issue with a seller to eBay directly here. It also looks like the original label is a printed label, cut out and then taped on. - edited There's no possible way I sent the wrong item so he's trying to scam me. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. That's why I thought maybe they mislabeled. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. I will try to ask the questions? Because the seller sent a lighter instead of a $600 Gucci wallet. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Phone eBay and they said I should have tried harder. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Keep choosing to the end, then scroll down and your contact options will be at the bottom. I talked to manager and simply were told nothing can be done. Or is it possible it was mixed up with a different package? 2. 26-05-2020 Aamzon advised we can do what we want. Ask if they want you to dispose of it or return it to them. They sell fake goods and don't pay taxes. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Accept it and issue return label. Usually it will say the name on the package signs for it even if the signature is someone else. What's the tracking number? I get an email from the buyer asking where I sent it, oh that is wrong, send it here. I'm based in the UK I had two items sell on the same day, both with InPost delivery. There is undisclosed damage to the item. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Other platforms I never had a problem with over 6 years. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. and our As you sent it recorded delivery I am assuming it had some value to it. It is better to talk with them first before doing this. Dispute the refund. or the buyer? So it sucked having a negative mark on my account but it was the only thing I could do. Cheaper seller scam: I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Do not refund first and try to appeal after. Made sure we sent all images to amazon as it was within 30 days of purchase. The law spells out how to challenge billing errors. They offer some sort of limited-time discount in order to create a sense of urgency. A neighbor may have picked it up, so it is worth asking around before you contact USPS. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Before you start your Missing Mail Search, you will want to double check the status of your package. What's the return address? Copyright 1995-2023 eBay Inc. All Rights Reserved. If they did, I don't know how they'd be able to verify. USPS. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. In this scam, the buyer then accuses you of sending a damaged item. Has she possibly got you mixed up with a different seller ? It is a site to get quality at the best price and sometimes I make 50 cents.