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limit. eBay's final decision is based on their discretion. Therefore, I find eBay's stand here unfair. appeal this decision because I have a receipt of my return from the post As for the packages sent with Priority Mail Express, if they dont reach you within two days from the mailing date, you can request a refund. A package sent with Priority Mail has to be delayed for five or more days to be considered missing/lost. using the eBay app. You are most likely to get Customer Services Dublin (known to be helpful) in the morning. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. Deliveries may be delayed due to Royal Mail industrial action. Don't it always seem to go * That you don't know what you've got * Till it's gone. Just called AusPost and they said they can't. So far they have only sold 17 items and all of them are chargers/ cables. Irregardless I will not be using PayPal for any transaction in the future as it clearly does not have the buyer protection it advertises . I googled and found that people struggled to get this 'prrof of non-delivery'. anyway this should have been seller's responsibility, not buyer's. two items showing on a large computer screen, such a waste, the If this is the case, it is still the buyers responsibility to contact the postal service for an insurance claim. Do not give your opinion on whether you believe they are telling the truth or if the package may have been lost. by dziuniek Mon Feb 04, 2019 7:15 am, Post Some buyers just don't understand the rules or really don't read them. This signature is a placebo. There is no If eBay determines the seller is at fault, you will get a full refund, including shipping, within an additional 48 hours. Even though this is the least occurring reason, it does happen. Otherwise I might consider suggesting a partial or even full refund if I was feeling generous and I believed them that the item didn't arrive. Usually, they will also give you written confirmation of mis-delivery. - eBay case is still open, but I can't post any message since the seller asked ebay to step in, soon after I opened the case. 12:47 AM. - Seller sent something else such as a letter, the postie put it in my postbox and signed for it themselves (any parcel larger than 1cm thickness won't pass through the letterbox, so no way they can force in a boxed iphone). The USPS service in my city is horrible in general though. You bought something that didn't actually exsist. Strongly suggest folks invest in a video doorbell (with motion detection) or some type of motion sensitive light/camera trained on the front door. eBay item number: 314408751148. The desktop site is fine . Check if it was delivered to the wrong address. To top it off, we'll also help you claim lost assets, delay bills, locate an inmate, report stalking and harassment, or take anyone to small claims court in any U.S. state. Maybe the recipient didn't have a broomstick handy crow.. https://www.perthnow.com.au/news/offbeat/australia-post-worker-throws-package-on-roof-offers-ruthles on What did the AP site show against the tracking number? by Nissanzx1 Fri Feb 01, 2019 11:32 pm, Post You can ask for a callback via this link. Leaving negative feedback for sellers who have won Paypal claims doesn't comply with eBay's feedback policy which the seller can have removed. Heres how to track the package, depending on the carrier service: Once the buyer tracks the package and confirms its still on the way, they should: If the eBay buyer still cant find the package or sees that it was delivered to the wrong location, they should file a claim and get a refund from the courier. How to Become a Highly Paid Instagram Influencer, 50 Best Drop Shipping Business ideas & Opportunities for 2023, 50 Best Social Media Business ideas & Opportunities for 2023, How to Become an Instagram Model or Influencer and Get Paid, How to Make Money Taking Surveys Online Without Paying a Dime, 50 Best eBay Selling Tips & Tricks for Beginners in 2023, How to Start an Internet Marketing Home Based Business in 17 Steps, How to Start an Etsy Shop Business in 27 Steps, contact the postal service for an insurance claim, insurance claim with the shipping company, Check with other household members that they did not forget to mention a package arriving, Make a thorough search around the outside of their house to make sure that the package was not left in an unusual place, Ask neighbours whether they have received any packages on behalf on someone else, Contact the shipping company to request more details about the delivery, File a police report if they suspect the item was stolen. I just realized the "Garbage" Purchase History des VAT 20% confusion on when VAT is added to stamp pu New glitch since eBay messed with purchase history. Is there anyway to get a refund at this point without screwing the seller? Made from military-standard aluminum . I also work from home and can see the mailbox from by desk and I have seen "delivery exception" errors that were along the lines that I wasn't home (I was) or that my mailbox was full (it wasn't). Was this article helpful for you? 31-01-2014 Amazon Package Sent to the Wrong Address? If tracking information shows item lost, refund the buyer I am suspicious that the seller is fraudulent here. Item marked as delivered but never arrived. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Thanks, desperation makes one take silly risks!!! by stoptothink Fri Feb 01, 2019 4:41 pm, Post Because they got back to me and said it was "left in the lobby with the other packages". USPS is the most trusted delivery service in the USA. Also, don't understand why they cannot share the serial number after I had made payment almost instantly, also why they didn't want an ebay case. If it is regular parcel post, that is only tracked to the delivery centre, I believe. If valid tracking information is showing that the item has been delivered to the intended destination within the correct time frame, as the seller you do not have to refund or otherwise resolve the situation with the buyer. Listings that are marked "Not for Sale" don't have a blue "Buy Now" button, but others will still be able to see, like, share, and comment on them. by alex11 Fri Feb 01, 2019 5:51 pm, Post So either it is seller's mistake (wrong address, wrong service, etc.) Thanks, they immediately spotted the scam and agreed to issue refund within 48 hours. Howbeit, if this happens, you can contact the local postal service and ask that they locate the package. I have just checked using a delivered signed for parcel and the website is currently up and running. We encourage you to continue to work directly with the seller toamicably resolve this matter.". DoNotPay will take the burden off your back and do the job on your behalf! by go_mets Mon Feb 04, 2019 8:25 pm, Post - Concierge have never stolen any parcels, the lady is very nice and keeps everyone's parcels locked away. 10:11 AM. com A+ (1638) Add Favorite Seller Seller's Other Items Used Condition FFL is not required Ask Seller a Question Watch Immediate Checkout - Credit Card 3% Credit Card Fee Current Bid $0. In summary, I (or the building reception) haven't received anything, but the royal mail shows the parcel as delivered. . 1839-1866 O HALF DOLLAR Seated Liberty NGC SHIPWRECK - D5 $ 99. I bought a fairly expensive card off of Ebay. eBay cant confirm delivery without tracking so the funds will be held for 21 days. I ADVISE you to seek ADVICE. Money will be released on the date stated on paypal because there's no delivery confirmation to release it sooner. The shipping duration was 2 vs. 3 days. This is an original Oster replacement part. by djscal Sat Feb 16, 2019 1:44 pm, Post Experienced eBay sellers and buyers, helping other users with all things eBay. Ask him to leave feedback. worried? This has happened to us on a few occasions and they have more specific details. Second, not sure where you got your info from. You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. Use our app to get compensation for: Many companies start spamming you with unwanted correspondence as soon as you start using their products or services, but our app can put a stop to that. How does ebay confirm delivery on items sent without tracking? I tried to buy a van on ebay today, it went for 7500, but I was bidding Perhaps it's because the seller refused to make any effort to look into the misdelivery of the item she sent, when only the seller can do so, and not the buyer. I exactly did that before posting here. File your non-reception with Ebay, call Ebay Customer Service (if the seller hasn't already), and tell them the story. 05:09 PM, "In response to your claim, the seller has provided proof of shipmentindicating that the item was shipped to you. by NewOldGuy Fri Feb 01, 2019 5:14 pm, Post and our 31-01-2014 by michaelingp Sat Feb 02, 2019 12:09 pm, Post been received by the seller.Could you What on Earth has happened to the purchase history page over the last They pulled a "cannot deliver, unsafe, no one home" game once, I called her, said I am in my home office looking at my mailbox. This will automatically close the Ebay case but paypal are more likely to properly investigate. I'm not allowed to protest. If you use DoNotPay's Burner Phone and Virtual Credit Card products, you'll never have to supply your real info to random companies again. Whatever you decide, well present you with the easiest method to do so! by corysold Fri Feb 01, 2019 3:54 pm, Post Seller despatched the 1250 phone using Royal Mail Signed For and not special delivery or tracked 24/48 hours. Amazon, Newegg, and Best Buy all sell open-box items, and products often fall under their standard return policies (though obviously, you'll want to double-check before making a purchase). How much oil does a 18hp Briggs and stratton twin ll hold? 26-06-2019 DoNotPay is invaluable when dealing with companies and their confusing policies, but we can also help you bypass tedious government procedures. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? When a buyer opens an 'item not received' request, the first thing a seller should do is check the tracking information. At the end seller told me he Starting bid was 30, they didn't sell was re listed. If however the system indicates, that your driver completed the delivery and received a signature then it is possible that some neighbor or nearby resident signed for the package. and offered 30 she accepted. When you look at the whole page, it will give you the option to look at the tracking history and a map of where the phone was delivered to including GPS coordinates. cannot send me item as is out of stock. htdrag11 Posts: 1253 Joined: Thu Nov 03, 2011 2:22 am. All she provided was the tracking number. Since the seller have escalated the case to ebay, there is no option for me to add any futher info, no message option! I'll give them a call in the morning. The evolution of the Pokmon Trading Card Game. Unfortunately the seller was a nightmare, insisting that the Also, as per eBay's ask, I contacted RM via phone and they confirmed the parcel was delivered in Durham and the address on the parcel did not match my address. Yes! .not sayin' they use one for flying of course. ______________________________________________________. Seller without shipping insurance will likely find themselves out of pocket for missing item transactions. EBay How To File a USPS Delivery Complaint in a Few Clicks. This happens with virtually every package we order from Amazon, I can all but guarantee it is your local post office. by mariezzz Fri Feb 01, 2019 8:55 pm, Post So it seems this is a disturbingly regular practice by USPS. Plus get a receipt from USPS. have looked into it and sided with the seller on the basis of hygiene If you know where the item ended up, pay a visit & see if you can obtain the item. A sellers next move will depend on the most recent status shown on the item tracking information. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? by El Greco Fri Feb 01, 2019 10:52 pm, Post USPS Package Tracking Not UpdatingWhats Wrong? You have to wait to see if the shipper can locate your insured package. Hi All I purchased a handbag and it's been marked as delvered on Monday but it did not arrive with my Monday parcels. Any items returned without a RMA number will be refused. It's still not here yet. That's right curra and if the item was lost and never delivered then OP might of had to do something about it. I immediately emailed USPS and the seller, including tracking number. with an invoice of someone else's name Payment was taken from my bank nothing appears in PayPal or eBay Because the seller was able to, provide proof of shipment, we cannot reverse this transaction or issue a, refund. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. The evolution of the Pokmon Trading Card Game. I don't want to accuse, but equally I am struggling to understand how a parcel directed to me was delivered 300 miles away, with someone signing as me and that too using a non-insured service despite the value. - tracking shows delivered Durham DO (and Durham is 300 miles away from my home). However, if the sender requests this information, they will get a written confirmation of misdelivery." RM say this is because the sender used 'signed for' without tracking. eBay are being useless here. I have a high degree of suspicion that the USPS in my city reports things as delivered when they have not, in fact, been delivered. You are welcome. RMAs cannot be extended or re-issued. Item marked as delivered but buyer says not receiv Western Australia Seller Community Connect, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. by 8foot7 Fri Feb 01, 2019 3:56 pm, Post Item not received- tracking says delivered. The purchase is still pending in my bank account. We had the same mailman for 25 years, now it's a different person every time I see them and they all remind me of Newman on Seinfeld. Copyright 1995-2023 eBay Inc. All Rights Reserved. Let the buyer know the actions that you will be taking, such as: contacting eBay, contacting PayPal, Contacting their local postal carrier, and opening a case with the postal carrier involved. When he puts a package in our mailbox, he scans it right then. All RMAs are valid for 10 days. What are the most valuable 3 cent stamps?. Yeah i should have bought tracking. If as a seller you used either PayPal or eBay shipping labels, this should not be the reason. If a buyer opens a request, we'll send a message with all of the details to your registered email address - it'll be available in your Messages too. I was returned my item but ebay closed my return request.I want to I am trying to ask eBay to step into a dispute with a seller. Usps tracking is often flat wrong. I requested the seller to despatch it ASAP, as I was travelling abroad in 10 days. Official complaints get logged and analyzed by management. and not me getting the wrong item. The purpose of this item is to hold the blade and seal in place at the . - Checked on RM website, it is delivered somewhere in Durham, I live in Ashford, Kent. Unfortunately, I don't see anything other that what's in the attached picture. In my case, the product is sold in both sites but eBay was about 7% cheaper, plus there is no (6.625%) sales tax. 30-01-2014 I know they will say that you need to get the seller to open the claim, but when pressed, they will do it to avoid someone from HO riding them over their screw up .. on EBay will then share the details of your request with the seller, including whether you are asking for a refund or a replacement item, at which point the seller has three days to respond. 26-06-2019 If all she did was post in a regular satchel that has the tracking number and not signature required you should get your money back. But once a buyer sends an 'item not received' request, sellers have 3 days to respond and resolve the issue with the buyer. This is worse around the holidays but is a problem all year. There, you will click on the Purchase history link on the left sidebar, locate the item in question, click See request details, followed by Ask eBay to step in. eBay will then review the case and respond within 48 hours. Discover tried-and-true techniques for better bidding and buying on eBay from fellow experienced members. To get a refund with DoNotPay, you should: We will automatically send the claim to the couriers claims department. We'll make sure that you can subscribe to any free trial risk-free or cancel a service you don't use in a matter of minutes! I messaged seller Could your business benefit from fast, flexible funding? Royal Doulton Pacific Set of 6 Bowls 11cm. I now have the Postmaster's manager's phone number and email. If you have not opened the package, mark it "Return to Sender. by htdrag11 Mon Feb 04, 2019 1:24 pm, Post i asked here to send me a message saying she got it so when i ring up tomorrow i can tell customer support. AU $96.87. We would like to show you a description here but the site won't allow us. - I have passport stamps to prove I am abroad. Does it give the type of postage. 30-01-2014 . She would have supplied the lodgement receipt to Paypal in defence of the claim as a tracking number that doesn't show delivery to "your" suburb confirms delivery to the wrong address and doesn't comply with proof of postage requirements, that is the seller didn't win the claim on a tracking number alone. Details aboutTOYOTA Mark X 2004 DBA-GRX120 Left Side Mirror [Used] [PA42158366] TOYOTA Mark X 2004 DBA-GRX120 Left Side Mirror [Used] [PA42158366] No additional import charges on delivery. The RM advisor further added that "they don't think the sender will make this easy by asking RM this information, as they have clearly made a mistake by not adding a full address, and since they have sent such a valuable item using a non-insured service, they will only get 50 compensation". The USPS has been pretty unreliable here lately so I'm sure it's their fault. Try now. Anyway, I added a further argument that I am abroad, because ebay believe the parcel was delivered to a correct address (I don't know what is their source, if RM told me otherwise). They point to the delivery confirmation as "proof" that the package was delivered. There is a current conflict with FedEx not seeing this address as a residential address but rather a business address. Also, my whole family including myself are physically not in the UK right now (passport stamps can prove), so there is no way I or someone in the family could have accepted this, meaning clearly someone has intentionally signed as me (suggests they could have known/ checked what the contents were, before accepting the parcel). Section S12.1L of Paypal's Australian User Agreement states that Buyer Protection for items not received is eligiblewhen the seller doesn't provide proof of postage, that is when the buyer does hold proof of postage, a buyerdoesn't meet the eligibility criteriafor protection against items not received. If not, you need to go to the PO & speak to the Post Master. . It's only been there The easiest way to resolve "item not received" requests is to provide tracking details showing the delivery address and delivery date of the item. Not only can we clear a path to your rightful refunds, but we can get you the cash that's left on your gift card balance and secure any compensation you deserve. Briggs & Stratton 18 HP VANGUARD Model Series 350700 Email: Oil Capacity 56 fl. If a buyer is lying, they will use any sign of doubt to prolong their claim and try to get their item for free. doesn't happen again. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is the sender of the parcel that has to in initiate the complaint with Aust Post. Still nothing. on Just to be fair to the post office, they do deal with a ton of volume, so there are bound to be a bunch of complaints along the way. funkytowngore Get $50 off your Wayfair order with this coupon code. They will tell you if the item was mis-delivered. Manage Returns and Refunds Other options for you 7 ; Cylinders, 2 Cast Iron Sleeves. Open a paypal dispute for item not received and escalate to a claim. I checked my front door cam from that day and the mail carrier had no packages in his hand. And stays While the pressure is not dangerously excessive in an M1, PPU like other domestic ammunition companies, addressed this pressure issue by developing a round that duplicated the original 30-06 M2 GI spec loading with a powder similar to IMR 4895. You clearly have the signed for 'tracking number' which begins with 2 letters and ends 'GB'. I once had a hire car delivered to the wrong address, even though National Alamo were adamant they delivered it to my home. It had tracking and was marked as "delivered" over a week ago. eBay is another place to look for open-box items, but you'll want to shop with care. Note that sometimes packages marked as delivered went to the right zip code but the wrong address. 26-06-2019 Winning bid: 0.99. After this, eBay will step in. Get stock market quotes, personal finance advice, company news and more. Photos not available for this variation. As the tracking says delivered, you should win a dispute should she open one. This is just annoying that RM won't give me any written confirmation as per their policy and eBay still want me to get a 'mis-delivery' confirmation and not the seller who's error this is. I can put the amount in In fairness to them if an item is stolen at the door - I can understand that they cannot be responsible. I've been following the progress all along and today the - edited How To File a USPS Delivery Complaint in a Few Clicks. Anyway, fortunately ebay agreed to refund me (haven't seen any action yet, but I will wait until tomorrow to give them a nudge). The Hi everyone, first time I've had to use this forum. Send a message to your buyer; provide empathy, stating that you will do your best to resolve this dispute for them. Free delivery for many products!. Wasn't allowed to put a bid in for a van I wanted to buy. If this is the case, there may be a note about the packages location posted in the system. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. by htdrag11 Sat Feb 02, 2019 1:22 pm, Post 10:38 AM. Available for both RF and RM licensing. Have it in mind that once the buyer has less than 5 feedback ratings and/or has been an eBay member for less than a month, chances are you are dealing with an untested customer. Explain your side of the story and see if you can get the decision reversed. item was delivered. If you need more info regarding eBay, USPS, or any other delivery service, check out the list below: Claiming late, missed, and damaged item delivery refunds is only one in a sea of services you can get with our app. Topic Author. 11:00 AM. As an eBay seller, theres nothing worse than getting informed that the item you sent hasnt been delivered, but the delivery status says the opposite. You can always tell, too, because the scan says delivered at some odd time like 9:44 am when the USPS carriers never get here until mid-afternoon or later, ever, ever. However he asked me to pay However, RM track and trace clearly shows the package was delivered to Durham Delivery Office and not your address, or any private address. Theres nothing for the buyer to do on their end. link on ebay. eBay will not rule in your favor. Estimated delivery dates - opens in a new window or tab include seller's handling time, . If the tracking shows delivery to the correct address, Ebay won't get involved. Also, the delivery location, why the seller didin't use special delivery (or at least some form of tracking) for such a valuable item and why they aren't willing to share the serial number is beyond my understanding (they should at least report it to police and block the phone if it is stolen). USPS Says Delivered But No Package (What To Do). 11:10 PM, Item marked as delivered but buyer says not received. Can no longer save searches / or change default ho fake cardas golden reference power cables. They help the organizations to focus on the other parcels they have to deliver. I called back, and of course because I don't have her personal details she needs to do it. I would RING Paypal (after the tracking check) and ask to talk to a supervisor. You can track your package and locate it with our help or choose a different route and file a missing package claim or request a refund. . What should I say to her? Around here the USPS is lazy and scans things as delivered when they're put in the carrier's truck, and then at some point over the next 2-4 days the carrier actually gets around to delivering the package to the door. So much so that this has created a problem with dishonest "item not received" claims, where even the USPS proof of delivery is not sufficient evidence for eBay to side with the seller. 05:20 PM Sit back and relax while we do the work. However, given you have said my eBay package says "delivered" I am going to go with you already have a tracking number that you can either look up at the. Based on El Greco's experience and yours, Amazon is the better option. The same thing happened to me. The buyer cant mark the item delivered. Infact the concierge received signed for parcels for two other residents on the same day but none for me. After this, eBay will step in. by El Greco Mon Feb 04, 2019 11:41 am, Post on As Ebay are asking for something you can't provide, it's prpbably time to open a case with Paypal. Also, why the seller always found new reasons not to share the serial number. 10:28 AM, Well, to put in a nice way, maybe her package is wherever her manners are, I mean, how very dare the OP did'nt make the postie bring it into the house on a velvet pillow whilst riding upon a virgin unicorn, on A neighbor may have picked it up, so it is worth asking around before you contact USPS. by Rupert Fri Feb 01, 2019 3:56 pm, Post If your package says delivered but you never got it, then the first thing you should do is check whether there was anyone else in your property that may have accepted the delivery on your behalf. If a buyer is lying about receiving an item, they have probably done so in the past or will do it again in the future. 26-06-2019 And we've had both FedEx and UPS parcels delivered to our house, but they weren't addressed to us. 10,000 Per. This penny can be worth more to a collector who values it for the gold and for the coin itself. I am unbelievably disappointed. - Mark Twain. . AU $16.05 to AU $25.36. Check out the options in the table below: To skip the nightmarish procedures, they can sign up for DoNotPay, use the Late Delivery Refund product, file a claim in a few clicks, and get the money back in minutes! Have it in mind that it is always good for eBay sellers to upload an items tracking information as soon as possible.