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Q Where is Arhaus located? The deliveries went smoothly and my purchases arrived quickly. The Palmer bedroom set we purchased looks great and very impressed with the quality. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. I ordered Thanksgiving dishes first week in September. Highly suggest you check it out and give your home that fresh touch Arhaus provides. The sandals are fine and what was ordered. She has a flare and creative abilities which we appreciated. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. and didn't hear for a week, so I called him back again. "We Are Very Disappointed with Arhaus quality and customer service. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Insane. They wont even send anyone to look at it. How can I ensure the furniture I am ordering fits in my home? Phenomenal store. For as costly as the furniture the customer service is really bad. Purchased a console for my living room! I did so, and they sent a third party furniture repair company. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. Save money, frustration, and blatant disrespect. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Love everything! Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. We purchased furniture for our living room and dining room. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Say what? Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. The sales staff is very helpful and non-judgmental (snobby). BEAUTIFUL FURNITURE STORE ! I walked into Arhaus and really liked the design of their merchandise. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. | Read 21-38 Reviews out of 38 We love Arhaus UTC. The shipping invoice lists WF038-8 Silk Road Sandals - 8 $2650 and after 7 months, we still cant use the sleeper. . Slumber Search is supported by readers. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. However, the actual colors you see will depend on your computer monitor. A new customer service representative created another email to send to UPS. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. After several emails and phone calls over a two-week period, I still do not have a return label. Reminds me of Best Buy. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. It was incredibly reasonable! The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. It was delayed in May, promised it would arrive in late June. Are the prices the same in stores and online? I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. How much does Arhaus Furniture - Customer Service in the United States pay? Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. May all benefit! Apply today at CareerBuilder! Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. We require contact information to ensure our reviewers are real. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. I highly recommend this store! If it's your first time visiting this sign in page, you'll need to create a new account to continue. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. They said I would have to contact Arhaus to get the issues solved. How can I check on the status of my order? So i called Daniel and told him about this and he said he will call me back. It's an amazing piece and like no other. They did finally get our order completed a few months later. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. Out butts hit the wood on the seat cushions. I went to Arhaus looking at specific dining chairs I was interested in. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. The store is a joy for us to shop in and I don't particularly like furniture shopping. What do we find? Thank you Tracy. Note: Pricing on floor samples and at Arhaus Loft locations may vary. I had been looking for a while and when I found this set I fell in love. I purchased a lamp through Arhaus. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. The sales manager, Linda treated me like I was the one at fault. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Request your free catalog. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. With a 7-page contract. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Sign up for promotions, decorating tips and more from our team. Sat, Mar 23, 2013 : 4:55 a.m. On Arhaus Site, table I orderd takes 9 weeks! The sectional with chaise was made to order. No one called. Absolutely stunning store and I love all their merchandise! I love the products in this store. The pros: Beautiful and interesting selection of coffee tables. I never heard back from her. It's was a big change but being empty nesters we felt it was time. I recently purchased a condo after selling my home. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. I love the quality, the color, the comfort we get lots of compliments. We are extremely happy with the items we purchased -- top quality and beautiful style. If you use one of these and buy something, Slumber Search may make a small amount of money. I would not recommend this place. She help really helped me through the process. This is a follow up to my September 27, 2022 review. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. I hope Arhaus realizes what an asset they have in her. Thank you. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. How do I apply for an Arhaus Credit Card? I love this store! I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. | Consumer Comment Please see our Measuring for Furniture Delivery guidelines. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. This was to be a birthday gift and I have this junk. You know those sales people that just bug? They were delivered yesterday, and three out of the six had scratch marks on the legs. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. I do and I don't like this place. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. She was amazing. I went in today and found a floor sample chandelier. Ugh. So the took them back and reordered the two chairs. The arm of one custom chair, the wood is split. After finalizing the design the order went in. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Go in and take a look, you'll be surprised at the quality, variety and the prices! I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. I recently purchased a dining room set from this store location. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 Everyone there is incredibly helpful and great to work with too. They sent one email in May to say my order was processing. Will my merchandise be assembled at the time of delivery? The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Poor customer service. We find forgotten antiques and give them new life. 14 days: Many of our pieces are hand-crafted from natural materials. The shipping label would only cover the weight of one of the boxes. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. They are awful at customer service and do not stand behind their product. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. I asked for 10% considering I spent all night upset with my experience. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. So here I am still not being refunded by a company that has received the returned items. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. Visit your local store today to schedule your complimentary design consultation! She is amazing!!!! We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. Here I am 3 months later and issue still not resolved. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! She is so kind and helpful and cares about your satisfaction with the service and the products we bought. It is now almost September of 2022. The pros: Beautiful selection of unique, quality dining furniture. I ordered same table 16 weeks ago, and still no set delivery date! . Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. I have spoken to numerous managers, concierge managers and etc and so far nothing. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. Overall, customers have good things to say about Arhaus and their online shopping experiences. Luckily for us, Alyssa, the store manager, took over our account. He was very professional and patient during our decision making process. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. :(. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! Purchased two new pieces for our new apartment. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. We'll be returning here for many years to come. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Thank you, Arhaus, and the great sales, delivery and customer services teams. Without her I do not think I could have ever had done it. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. The day one mission was to make furniture sustainable, both environmentally and in product quality. A 10% restocking fee will be applied. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. . Love the furniture but pretty bad customer service. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Slipcovers: Arhaus vs. Ballard. All appeared sturdy and well constructed compared to other places I had visited. DO NOT BUY, RISKY. Your experience can help others make better choices. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Learn more about purchasing Worry-Free Protection Plans. Can I make a payment on my Arhaus Credit Card at a store location or online? It's perfect for our Great room. I am by nature indecisive and Cheryl made my decisions effortless. Not to mention terrible quality. It was also replaced and the 3rd one also had an off color board. It needs to be done with a hand held attachment! Similarly, the line between "pushy" and "helpful" can vary from person to person. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. The level of customer service was exceptional. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. 60 days. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? She took a look at the rest of the house, consequently I bought more furniture! They did not put aside my chairs and I was told too bad because they no longer have them. If you received a UPS Ship Notification email, you may track your shipment at ups.com. I will be going back there now that I know they have good customer satisfaction. Are all of your products available online? The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. So we have one and they are still in the process of getting me the replacement for the broken chair. A Arhaus employs approximately 20+ people. They were both delivered a week later. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. (It took me multiple visits to make final decisions on my purchases). General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating The delivery process was painful and required baby sitting. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. These are merely guidelines for measuring and do not guarantee your furniture will fit. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. She said she had just the the item. She kept in contact to see how we liked our products. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. All quality and service has been phenomenal. Can I pick up my merchandise at the distribution center? All Reviews Positive Reviews Constructive Reviews What can this brand most improve? Sign up for promotions, decorating tips and more from our team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Better yet, these already-marked-down slipcovers were an additional 50% off. Cannot be returned. It's simply frustrating dealing with people that work at arhaus. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. I recently purchased a sectional and a table. Transferred to representative who can't help or is wrong. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. I am so thrilled with the guidance I received from Them. The new Arhaus store in Colorado Springs is horrible. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. The customer service is reprehensible. I bought chairs over 9 months ago. I ordered several dining chairs that kept coming in damaged. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Furniture shopping is an oftentimes tedious and mundane task. When it arrived, it had a stain on it--water stain? Had a very helpful designer who gave us numerous options and ideas. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! Customer service's response was that since they are natural wood, it is expected they will have natural variations. Everyone is always so helpful and pleasant to work with. She is smart quick efficient and has a good eye! Arhaus is a handcrafted furniture brand that was founded in 1986. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. I was not told this at order time. I have contacted customer support to get a refund for the other half of my returned order. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? Very punctual and efficient. Sales rep did further investigation and it seems that my order has not been processed at all! Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. Delivery time is problematic with this company. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Thank you to Tricia and Michael for all of the help with our furniture purchases! We have always wanted the "cloud" from RH but to be honest it's not in the budget. No return emails. She asked all the right questions of what I envisioned for my new place. No follow through yet again. Im gonna file a complaint with the attorney generals office. I also got covers for when it snows here in Colorado. Made to your specifications and submitted for production at the time of your order. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. He has been to our home and helped picked out pieces for the space we have. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Run don't walk away from Arhaus! and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot.